DaTA PROTECTION

This Privacy Policy was last updated on 12.09.2026 and applies to citizens and permanent residents of the European Economic Area and Switzerland.

In this privacy policy, we explain what we do with the data we have collected about you via https://rhm-systems.de/. We recommend that you read this document carefully. During our processing, we comply with legal requirements. This means, among other things:

– We clearly state the purposes for which we process personal data. This is done through this Privacy Policy.
– We aim to limit our collection of personal information to those personal information that are needed for legitimate reasons.
– We will first obtain your explicit consent if this is necessary to process your personal data.
– We take reasonable security measures to protect your personal data and require the same from parties who process personal data on our behalf.
– We respect your right to access, correct or delete your personal data.

1. Cookies

Our website uses cookies. For more information about cookies, please see our Cookie Policy. If you have any questions or would like to know what personal information we have about you, please contact us.

You have the option to deactivate tracking here (Opt Out): Manage cookie settings

2. Disclosure Practices

We disclose personal information when we are required to do so by law or court order, such as at the request of a law enforcement agency, to the extent permitted by law, to provide information, or for an investigation into a matter involving public safety.

If our website or business is acquired or sold as part of a merger or acquisition, your information may be disclosed to our advisors and potential buyers and transferred to the new owners.

2.1 Data Processing Agreements

We have entered into data processing agreements with the following service providers:

– Google (Analytics, Tag Manager)
– PayPal (payment processing)
– Klarna (payment processing)
– CloudFlare (CDN and website security)

All of these service providers are either based in the EU or are subject to adequate data protection safeguards (Standard Contractual Clauses).

2.2 Safety Measures

We prevent the collection of the full IP address by using an anonymized Google Analytics configuration.

3. Data Security

We are committed to the security of personal information. We take reasonable security measures to limit misuse of and unauthorized access to personal information. This ensures that only necessary people have access to your data, that access is protected and that our security measures are regularly audited.

– Encrypted data transmission (SSL/TLS)
– Restricted access privileges for employees
– Regular security audits
– Strong password policies
– Regular updates to security systems

4. Third-party websites

This Privacy Policy does not apply to third-party websites that are linked to our website. We cannot guarantee that these third parties will handle your personal information in a reliable or secure manner. We recommend that you read the privacy policies of these websites before using them.

5. Amendments to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. You are advised to review this Privacy Policy periodically to be aware of any changes. In addition, we will inform you wherever possible.

6. Access and processing of your data

If you have any questions or would like to know what personal information we have about you, please contact us (see contact information below). You can reach us using the information below. You have the following rights:

6.1 Your Privacy Rights

You have the following rights:

– Right to Information: You have the right to know why your personal data is needed, what happens to it, and how long we store it.
– Right of Access: You have the right to view your personal data stored by us.
– Right to Rectification: You have the right to have your personal data supplemented, corrected, deleted, or restricted at any time.
– Right to Erasure: If you have given us your consent to process your data, you have the right to withdraw that consent and have your personal data deleted.
– Right to Data Portability: You have the right to request all of your personal data from us and to have it transferred in its entirety to another data controller.
– Right to Object: You may object to the processing of your data. We will comply with your request unless there are legitimate grounds for the processing.
– Right to Restriction of Processing: You may request that the processing of your data be restricted.

Please make sure that you always clearly state who you are so that we can be sure that we are not editing or deleting the wrong person’s data.

7. Submit a complaint

If you are not satisfied with the way we (your complaint) handle the processing of your personal data, you have the right to lodge a complaint with the Data Protection Authority.

Competent authority in Germany: Saxon State Office for Data Protection and Freedom of Information (www.datenschutz.sachsen.de)

8. The contact date

Torsten Römhold
Bautzner Strasse 49
01099 Dresden
Phone: +4915112142011
E-Mail: mail@rhm-systems.de

9. Special Notes Regarding Payment Information

Your payment information (credit card numbers, SEPA details, etc.) is not stored on our servers. It is processed directly by authorized payment service providers:

– PayPal GmbH (EU)
– Klarna AB (EU)

These service providers are governed by their own privacy policies and are subject to GDPR requirements.

10. Processing of Customer Data

10.1 What data do we collect?

When you place an order, we collect the following information:

– Name and address (for shipping)
– Email address (for order confirmation and contact purposes)
– Phone number (optional, for delivery)
– IP address (anonymized, for website operation)
– Payment information (processed by payment providers)

10.2 Retention period

– Order data: 7 years (statutory retention requirement for invoices)
– Marketing contacts: Until you unsubscribe
– Analytics data: 26 months (Google Analytics standard)
– Cookies: Varies by type (see Cookie Policy)

10.3 Legal Basis

– Performance of a contract: Your order information (Art. 6(1)(b) GDPR)
– Legal obligations: Retention of invoices (Art. 6(1)(c) GDPR)
– Legitimate interests: Website optimization, security (Art. 6(1)(f) GDPR)
– Your consent: Marketing, analytics (Art. 6(1)(a) GDPR)

11. Newsletters and Marketing

When you sign up for our newsletter, we use your email address to:

– Send you the latest product information
– Share exclusive offers and discounts
– Notify you of important website updates

You can unsubscribe at any time by clicking the link at the bottom of each email or by contacting us at mail@rhm-systems.de.

We use a double opt-in process: You must confirm your email address before you start receiving emails.